Legal and account questions
Your account stays active and your balance remains yours. We keep it secure indefinitely. If you want to close it permanently, contact support with your username and they'll walk you through the formal closure process, which includes a final withdrawal.
Yes. Log into Settings > Privacy & Security and select 'Request Data Export'. We'll compile your account details, transaction history and personal information into a file and email it within five working days.
Large or unusual withdrawals are held briefly for verification to protect against fraud. We compare the requested method against your account history and identity. If the hold persists, contact support via live chat in the lobby — they'll check and clear it quickly.
Yes. These payment partners encrypt all transactions and hold your details separately from our servers. We never see your full payment credentials — only confirmation that your deposit cleared. Each withdrawal is verified against the original deposit method.
If you have a question about a transaction or bonus, open a support ticket in the lobby. Our team investigates within two working days. If you're not satisfied, you can escalate to our dispute resolution channel, which responds within five days.
Functional cookies (login, language, payment method) can't be disabled without affecting your lobby experience. You can opt out of analytics cookies in your browser settings or in our Cookie Manager, which appears when you first load the site.
The complete terms are available in the footer of the lobby under 'Legal'. You can also request a copy by emailing support. Key sections cover account ownership, withdrawal rules, bonus terms and dispute handling for players in Indonesia.
